When Corporate Systems Crush Powerless Employees…



All the flaws in a mega reservation system end up crashing down on first the lone staffer’s head, and then on any customers unlucky enough to depend on this satellite location. The “headquarters” operation could be set up to take pressure off these isolated Hertz employees, but instead procedures push more problems onto their backs.

A system that drives both employees and customers crazy. That truly is crazy.

Read more.

https://www.linkedin.com/pulse/when-corporate-systems-crush-powerless-employees-bruce-kasanoff

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